We’re Growing — Come Grow With Us!

Appa is expanding its language and support services, and we’re excited to welcome new talent to our team!

As a well-established company with a strong reputation for excellence, we’re proud to offer a high-quality service to our clients and a supportive, inclusive environment for our staff. When you join Appa, you’ll become part of a thriving, friendly, and professional team working in a dynamic and rewarding setting.

The Appa experience:

• Clear policies and procedures to support your work
• Ongoing CPD training to help you grow
• A wide variety of interpreting assignments, from medical and health appointments to working with professionals and the local community

And if you’re looking to broaden your horizons, there are opportunities to get involved in business development and teaching, giving you the chance to expand your professional experience and explore new career pathways.

We are offering roles for:

• CSWs, TSLIs and RSLIs
• CSW Apprentice
• Team Administrator with Client-Facing responsibilities.

Join Our Team at Appa

Are you looking to grow your skills and qualifications? At Appa, we’re proud to support your professional development. As part of your employment contract (with adjusted rates and time commitments), we offer a structured pathway to become a Qualified Sign Language Interpreter through a Signature-accredited training programme. You’ll be supported by a qualified assessor and receive tailored training to guide you through your journey.

If you’re interested in this development opportunity, please let us know when applying for an in-house role, as it will affect the interview format.

Why Work With Us?

Founded in 2005, Appa is dedicated to delivering high-quality interpreting services while fostering a supportive and inclusive work culture. When you join us, you become part of a vibrant, professional, and friendly team of interpreters working in a dynamic and rewarding environment.

You’ll take on a variety of interpreting assignments, including:

• Office-based support
• Medical and healthcare appointments
• Community and professional settings

With the guidance of your managers, you’ll gain valuable experience across diverse domains. For those eager to expand their skill set, we also offer opportunities to take on additional roles within the company—helping you grow professionally and build a long-term career in the industry.

What We Expect From You

When you work with Appa, you’ll be expected to:

• Foster a strong team spirit and contribute to our unique culture
• Adhere to the Appa Code of Conduct for Sign Language Interpreters
• Maintain positive relationships with clients and partner organisations
• Support the promotion and marketing of Appa’s services
• Be flexible and willing to travel within our operational areas

What We’re Looking For

Desirable qualities include:

• Experience interpreting across various domains
• A flexible, committed, and self-motivated approach
• A desire to be part of a professional and supportive team
• An interest in contributing to the future growth of Appa’s services

Ready to Apply?

If you’re interested or have any questions, we’d love to hear from you. Please get in touch to express your interest.

Salary details will be provided in the application pack and are based on your qualifications, experience, and whether you opt into the training programme.

Contact Email: julie.t@appa.me.uk or laura.c@appa.me.uk

Location: London, UK
Salary: Apprenticeship Wage (dependent on experience and age) + Training & Support Package
Job Type: Full-Time / Part-Time
Contract: Fixed-Term Apprenticeship (with potential for progression upon completion)

About Us – APPA:

At APPA, we are a respected and established organisation committed to providing high-quality language support services. As part of our continued growth, we’re thrilled to introduce our BSL Communication Support Worker (CSW) Apprenticeship Scheme. This is a fantastic opportunity to gain practical experience while working toward Level 3 Certification in BSL and Professional Communication Skills, with clear pathways for further development into certified interpreting qualifications.

Through this apprenticeship, you’ll receive dedicated training and support, including a Personal Development Plan (PDP) to guide your journey in the language services field.

About the Apprenticeship Role:

We are looking for enthusiastic and driven individuals to join us as apprentices and train to become BSL Communication Support Workers. During your apprenticeship, you’ll assist Deaf and hard-of-hearing individuals in a variety of settings, including education, workplaces, and community services. You will work toward achieving BSL Level 3 (or equivalent) and gain invaluable experience in professional communication support, with opportunities for progression into interpreting qualifications.

What You’ll Be Doing:

• Providing communication support to Deaf individuals using British Sign Language (BSL) in a range of real-world settings.
• Facilitating communication between Deaf clients and hearing peers, educators, or professionals.
• Attending both in-house and external training to develop your BSL and professional communication skills.
• Learning to tailor support to meet the specific needs of individuals and their environments.
• Gaining hands-on experience by shadowing qualified CSWs, TSLIs, and RSLIs.

Who We’re Looking For:

We are looking for individuals who are passionate about BSL, Deaf culture, and supporting the Deaf community. To qualify for this apprenticeship, you will need:

• BSL Level 3 (or equivalent) subject to assessment.
• Good English literacy and communication skills.
• A proactive attitude with a willingness to learn and develop.
• A strong commitment to completing the apprenticeship training and assessments.

What We Offer:

 A structured apprenticeship programme with a clear pathway to further qualifications, including certified interpreting programs.

• Support to achieve Level 3 Certification in BSL and Professional Communication Skills.
• A Personal Development Plan (PDP) to guide your progress in language services.
• Mentoring from qualified professionals, including CSWs, TSLIs, and RSLIs.
• Real-world experience across diverse settings – education, workplaces, and community services.
• Potential permanent employment upon successful completion of the apprenticeship.

Start Date: Autumn 2025 (flexible based on candidate availability)

To Apply:

If you’re ready to embark on a rewarding career in language support and are interested in pursuing certified interpreting qualifications, we would love to hear from you! Please send your CV and a brief statement outlining your interest in the apprenticeship to: julie.t@appa.me.uk or laura.c@appa.me.uk

Location: London
Salary: Competitive, depending on experience
Job Type: Full-Time
Contract: Permanent

About Us – APPA:

APPA is a well-established and respected organisation dedicated to providing high-quality language services. As we continue to grow, we are looking for a Team Administrator to join our friendly and dynamic team. This is an exciting opportunity for an organised and proactive individual who enjoys working in a fast-paced environment and interacting with clients directly.

About the Role:

As a Team Administrator, you will play a key role in supporting our team’s daily operations while also providing exceptional service to our clients. You’ll be at the heart of our organisation, ensuring smooth communication between departments, assisting in administrative tasks, and serving as a friendly point of contact for clients.

This role requires a blend of administrative expertise and client-facing duties, offering you the chance to contribute to both operational efficiency and customer satisfaction. If you are passionate about working with a diverse team and supporting a range of Deaf and disabled clients, this is the perfect opportunity for you.

Key Responsibilities:

• Client Liaison: Serve as the first point of contact for clients, handling inquiries professionally and efficiently, both in person, via email, or over the phone.
• Administrative Support: Provide general administrative support, including scheduling meetings, handling correspondence, and maintaining files and records.
• Supporting Department Managers: Assist department managers in setting up and managing team rotas to ensure efficient staff scheduling.
• Client Booking Confirmation: Coordinate with clients to confirm their scheduled bookings, ensuring all details are correct and communicated clearly.
• Team Coordination: Assist in coordinating team activities, meetings, and events, ensuring effective communication and smooth operations.
• Client Onboarding: Support the onboarding of new clients, ensuring they have the necessary documentation and information.
• Database Management: Maintain and update client databases, tracking service requests, and monitoring client satisfaction.
• Report Preparation: Assist with preparing client reports and summaries for the management team, ensuring accuracy and timeliness.

Who We’re Looking For:

We are seeking a confident, highly organised individual with the following qualities:

• Strong communication skills – You’ll need to effectively liaise with both internal teams and external clients.
• Excellent organisational abilities – You must be detail-oriented and able to multitask in a fast-paced environment.
• Client-focused attitude – You’re approachable and enjoy helping others, always striving to offer the best client experience.
• Interest in working with a diverse team – You’ll have the opportunity to work alongside colleagues from a variety of backgrounds and experiences.
• Commitment to working with Deaf and disabled clients – A strong interest in supporting a diverse range of clients and ensuring they receive the best service.
• Proficiency in Microsoft Office – Familiarity with Word, Excel, and Outlook is essential.
• Experience in administration – Previous administrative or customer service experience is preferred, particularly in a client-facing role.
• Problem-solving skills – The ability to handle issues as they arise and find solutions in a timely manner.

What We Offer:

• A supportive and inclusive working environment where your contribution is valued.
• Opportunities for growth and development, including training and career progression.
• Competitive salary and benefits package.
• The chance to work with a dynamic, friendly team in an exciting industry.

To Apply:

If you’re ready to embark on a rewarding career with Appa we would love to hear from you! Please send your CV and a brief statement outlining your interest in the role to: laura.c@appa.me.uk